Reference

Terms That Cover Your Account on rgocahs

These terms set out what you agree to when you open and use your rgocahs account — including how deposits through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Applies to all accountsDANA, OVO, GoPay coveredEligibility by local lawAccount-level scopeUpdates notified by email
rgocahs Terms That Cover Your Account on rgocahs
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Reach our account support team directly from the lobby. Available for questions about what these terms mean for your specific account situation.
Email Support Send a written query about any clause or account decision to our support address. We aim to reply with a clear explanation, not a form response.
Account Help Centre Our help section covers common terms questions — wallet verification, account suspension, and what triggers a terms review on your account.
HOW WE HANDLE THIS

Security, Data and Account Practices

Account Data Retention

We keep your account data for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support with your registered email.

Cookie Use

We use session cookies to keep you logged in and functional cookies for wallet pre-fill on DANA, OVO, and GoPay deposit flows. You can manage cookie preferences in your browser settings at any time.

Account Security Steps

Your account is protected by a one-time PIN sent to your registered number at login. If you suspect unauthorised access, contact support immediately and we will suspend the account while we review.

Requesting Changes

To update the wallet number tied to your account — for OVO, DANA, or GoPay — submit a request through support with your account ID. Changes go through an identity check before they take effect.

Common Questions About These Terms

These terms apply to anyone who opens an account on rgocahs. Access and eligibility depend on local law; they cover your account activity in regions where the service is permitted.

If you do not accept an update, you should stop using your account and contact support to close it. Continued login after the effective date is treated as acceptance of the revised terms.

No. Your withdrawal is returned to the same wallet used for your deposit — the same DANA, OVO, or GoPay number registered to your account. This is a verification requirement, not a restriction you can waive.

Contact our support team with your registered email and account ID. We will confirm what data we hold and the format we can provide it in, in line with applicable local law.

Unusual transaction patterns, mismatched wallet details, or a report of unauthorised access can trigger a review. During a review your account may be temporarily restricted while we investigate.

We send a notification to the email address on your account before any change takes effect. Check that your email is current in account settings so you do not miss these notices.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.