Reference

How rgocahs Handles Your Personal Data

This Privacy Policy covers what data rgocahs collects when you open an account, use DANA, OVO or GoPay to fund it, and access the lobby — and exactly how that data is stored and protected.

Account data protectionDANA, OVO, GoPay wallet contextYour access and deletion rightsCookie and session handlingDirect contact path for data requests

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

rgocahs applies several layers of account and data protection. Players in Bekasi and across Indonesia access the same security standards when they log in via mobile or desktop. Here is what each layer covers and who to contact when something needs changing.

Encryption in Transit All data moving between your device and our servers — including DANA, OVO and GoPay payment references — travels over SSL-encrypted connections. We do not transmit wallet credentials in plain text.

Cookie and Session Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can clear cookies from your browser settings at any time without losing your account data.

Data Retention Rules Account records are kept while your account is active. After closure, we retain only what applicable rules require. You can request a summary of what we hold by contacting the support team directly.

Correction and Deletion Path Submit a correction or deletion request through live chat or email. We verify your identity against your registered wallet — DANA, OVO or GoPay — before making any change to your profile data.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct or remove your personal data, our support team handles these requests directly. Reach out through any of the channels below, state your registered account name and the specific request — we'll confirm receipt and follow up as quickly as our process allows.

Live Chat Open the chat widget from your account dashboard. Mention your registered email and the data request type so the team can action it without back-and-forth.

Email Support Send your data request to our support address found in the account help section. Include your account ID and a brief description of what you need changed or removed.

Account Help Page The account settings section has a direct privacy request form. Complete it while logged in so we can verify your identity against the registered wallet details on file.

What We Collect and Why We Keep It

rgocahs Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the name, contact details and account credentials you provide. When you deposit through DANA, OVO or GoPay, we record the transaction reference and wallet identifier — not your full wallet PIN or password. We use this to match payments to your

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account and to meet any verification requirements that apply under local law. Device data — browser type, IP address, session timestamps — is logged automatically so we can detect irregular login attempts and keep your account secure. We do not sell your personal data to third
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parties. Data shared with payment processors like DANA, OVO or GoPay is limited to what those rails require to complete a transaction. We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You
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can ask us to review, correct or delete your data at any time by contacting our support team. Where local law in Indonesia restricts certain data uses, those restrictions apply and we follow them. Access to account features and data-handling practices depends on your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on rgocahs

These are the questions we hear most often about data, cookies, wallet information and account rights. If your question is not here, use the live chat or email path in the contact section above.

No. We store only the transaction reference and wallet identifier your payment app sends us. Your wallet PIN and password stay inside your DANA, OVO or GoPay app and never reach our servers.

Yes. Submit a deletion request via live chat or email with your account ID. We verify your identity first, then remove data that is not required to be kept under applicable rules.

We use session cookies to maintain your login and analytics cookies to see which lobby sections load most on mobile. You can clear them from your browser or app settings without losing your account.

Only staff who need it to operate your account — support agents handling your request or the payments team matching a deposit reference. Access is role-restricted and logged internally.

After closure, we keep only what local applicable rules require for a defined period. Everything else is removed. You can request confirmation of what remains by contacting support after closure.

This policy applies where local law and eligible regions permit account access. Where Indonesian law imposes additional data requirements, those apply and we follow them alongside this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How rgocahs Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Privacy

Common Questions About Your Privacy on rgocahs

01 Does rgocahs store my DANA, OVO or GoPay login credentials?

02 Can I ask rgocahs to delete my personal data?

03 What cookies does rgocahs use on mobile?

04 Who can see my account and transaction data inside rgocahs?

05 How does rgocahs handle data if I close my account?

06 Does this Privacy Policy apply to all regions in Indonesia?

Privacy Policy

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