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Account Terms and Legal Conditions at rgocahs

These legal terms set out how your account works on rgocahs, what we collect, how we handle it, and what applies when you use our platform in Indonesia. Access depends on local law and is available only in eligible regions where permitted.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet UseUser RightsJurisdiction Notice
rgocahs Account Terms and Legal Conditions at rgocahs
LEGAL CONTACT PATHS

Reach Us for Legal and Account Questions

If you need to raise a legal query, request a data correction, or ask about account closure, our support team handles these through the channels below. We aim to respond to legal and policy queries within one business day. For wallet-related account disputes involving DANA, OVO, or GoPay, include your transaction reference number so we can locate the record quickly.

Live Chat Access live chat directly from your account dashboard. Available for account, policy and wallet-dispute queries during our active support window.
Email Support Send legal and data-related requests to our support email. Include your account ID and the specific policy area you are asking about.
Account Help Centre Our help centre covers account terms, data requests and wallet policy. Find the relevant article or submit a ticket directly from that section.
ACCOUNT SECURITY STANDARDS

How rgocahs Handles Your Data and Account Safety

Account security and data handling are built into the platform at the wallet-connection level. When you link DANA, OVO, or GoPay, the wallet ID is encrypted and stored separately from your login credentials. We apply access controls so that payment data is only readable by the transaction processing layer. Your account activity is retained for as long as your account is active, and for a defined period after closure as required by applicable law.

Data Retention We keep account and transaction records for the period required by applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.
Wallet Data Protection Your DANA, OVO, or GoPay wallet ID is encrypted at rest. We do not store full wallet credentials — only the reference needed to process your transaction.
Account Access Controls Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.
Correction and Deletion Requests You can request a correction to your stored data or ask us to delete your account via email support. We process these requests in line with applicable data laws.

Legal and Account Policy: Common Questions

These are the questions we hear most often about account terms, data use, and your rights on rgocahs. If your question is not covered here, reach out through live chat or email support with your account ID ready.

We collect your registration details, mobile number for OTP, and wallet reference when you link DANA, OVO, or GoPay. Transaction records are stored against your account ID.

Yes. Send a data access request to our support email with your account ID. We will compile and return your stored records in line with applicable data law timeframes.

Go to account settings and select the wallet section. You can unlink a DANA, OVO, or GoPay wallet and add a new one there. Changes take effect immediately for future deposits.

Access depends on local law and is available only where permitted. Whether you are in Bekasi or elsewhere, it is your responsibility to confirm the platform is lawful in your location.

We retain certain records for the period required by applicable law after account closure. Wallet IDs are de-linked at closure. After the retention period, data is deleted or anonymised.

Contact support via live chat or email. Include your GoPay, OVO, or DANA transaction reference number so we can match it to the account record and investigate promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.